Job Summary : The ideal person will be responsible for supporting all Nepal customers and staff with technical and product advice in relation to the full range of Garage Equipment.

Roles & Responsibilities:

• Attending customer sites to carry out servicing on a wide range of electro mechanical equipment.
• Fault finding, diagnostics, repairs and calibration
• Liaising with customers
• See tasks through to completion
• Problem solve using own initiative
• Call out Rota
• Focus on quality of service & first time fix, feedback any requirements to improve products or services.
• Build solid customer relationships to support increased customer satisfaction.
• Help customers troubleshoot issues they encounter while using the product and provide actionable information to resolve the problem.
• Assume remote control over customers computers when necessary to resolve problems
• Escalate difficult cases to quality or product management.
• Coordinate calibration of customer equipment.

- Installation of garage equipment, liaise with technical team and customers to ensure clarity of plans. - Ensure that all appropriate paperwork is received and stored against the customer account.

• Co-ordinate visits to attend faulty equipment when all other options have been exhausted.
• The ability to develop clear and logical step-by-step plans which set out what needs to happen, how, when and by whom.
• Keep abreast of the latest technology and products, highlight training requirements to line manager.
• Offer ideas for training that would benefit you and your peers equipping you with the skills and experience needed to achieve high levels of performance.

Knowledge, Skills & Experience:

Garage Equipment is essential.

• Qualification : Diploma in Mechanical/Automobile/Marine Engineering or Electrical Engineering , ITI - Motor Mechanic/Diesel Mechanic or any other stream
• Knowledge of hydraulics, pneumatics, mechanical and electrical equipment
• Knowledge of inspection and breakdown repairs
• Customer focused – excellent communication skills
• Basic computer/IT skills

Benefits:

Work Experience : Minimum 3 Years.

Career Growth : Candidates have the opportunity to develop their career to attain the level of Technical Head.

Job Location : Kathmandu

Expected Date of Joining : Immediate

Job Type: Full-time

Salary: Rs.12,000.00 - Rs.20,000.00 per month